ALTA Paramedic Health

We stand tall for Alberta
ALTA Paramedic Health

Reaching new heights

We're working to reach new heights in care, evolving to meet the changing needs of Albertans, today and into the future. With demand for care rising and paramedics facing more complex situations, we need to transform to meet the challenges of tomorrow.

To meet these challenges, we're modernizing how we work: strengthening how we organize, improving how we communicate, and deepening how we collaborate with partners to deliver coordinated emergency, urgent, and community-based care across Alberta.

More modern dispatch process

More modern dispatch process

  • Clinicians in dispatch
  • APH/811 shared response
More modern dispatch process

Smarter resource utilization

  • HELP-U non-transport vehicles
  • Alternative transport pilot
More modern dispatch process

Better event management

  • Pre-Alert removal
  • Use of lights and sirens

What will not change is what defines us. Our commitment to public service, professionalism, clinical excellence, and accountability to Albertans remains steadfast. Our role remains public, trusted, and grounded in service.

Our commitment to Albertans

Caring for the province and our people

A team that feels respected and supported is a team that can truly deliver. That’s why we’re taking steps to ensure we’re creating a workplace where everyone is equipped to succeed.

Care that reaches every corner of Alberta

From city streets to country roads, on the plains and in the mountains, we commit to being there for the people of this province no matter where or when they need us.

Our commitment to Albertans

We are here for moments that matter most

Every year 4200+ APH professionals care for over 750,000 EMERGENCY AND INTER-FACILITY CALLS
Care starts with connection Whether it's an emergency communications officer answering your call or a paramedic at your side, ALTA Paramedic Health connects people to the right care, at the right time, in the right place.
EVERY 42 seconds SOMEONE IN ALBERTA REACHES OUT AND SOMEONE ANSWERS THE CALL The direct delivery fleet alone drove 26.5 million KMs: 1.8 times around the world every day.
Our promise

Our promise

ALTA Paramedic Health is committed to delivering reliable, high-quality emergency health services for the people of Alberta, across the province.

We will continue to provide timely, clinically appropriate care, work with partners across the health system to support safe and effective care pathways, and steward public resources responsibly.

Our promise is to strengthen how we deliver on this mandate over time through thoughtful, evidence-based modernization that supports patients, our workforce, and the system-as-a-whole.

Alberta is changing healthcare to serve you better

Emergency Health Services is a Provincial Health Corporation, operating as ALTA Paramedic Health, that manages all aspects of Alberta’s EMS system, including overseeing and delivering air and ground ambulance services, interfacility transfers and dispatch operations, including services delivered by contracted partners.

ALTA Paramedic Health is a publicly funded emergency health service delivering coordinated emergency, urgent, and community-based care, accountable for driving system improvements and meeting performance targets, concentrating on workforce sustainability and mental well-being for both staff and patients.